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Return Policy

At Galaprom, we take pride in the craftsmanship of our dresses and want you to be completely satisfied with your purchase. If your order does not meet your expectations, please review our comprehensive return and refund policy below.

1. Return Period You have 30 days from the date of physical receipt to decide whether to request a return. To be eligible, your dresses must be unused, unwashed, and in the same condition as received, with all original packaging and tags intact.

For customers in jurisdictions that provide a statutory right of withdrawal (including the European Union), you may also return your purchase within 14 days without providing any reason, and this right prevails over our voluntary 30-day policy.

2. Refund Method

• Original Payment Method: Approved refunds will be issued back to your original payment method (e.g., Credit Card, PayPal).

• Store Credit Option: If you prefer, you may opt for a refund in the form of store credit. As a thank you, you will receive an additional 5% discount code for your next order. Please contact our support team to choose this option.

• No Restocking Fee: Galaprom does not charge any restocking fees for returned items.

3. Return Shipping Fees

• Quality Issues or Errors: If the return is due to product quality issues, incorrect items, or missing components, Galaprom will cover the full return shipping costs.

• Personal Reasons: If the return is for personal reasons (e.g., style preference, accidental purchase, or ordering the wrong size), the return shipping cost will be borne by the buyer.This includes statutory withdrawal returns where applicable — this cost will be clearly displayed at checkout before you confirm your order.

• Recommendation: We strongly recommend using a trackable shipping method. Galaprom is not responsible for returns lost in transit.

4. How to Initiate a Return To ensure a smooth process, please follow these steps:

1. Log in to your account and go to "My Orders."

2. Find the corresponding order and click "Request Return."

3. Select the reason and upload relevant proof (e.g., clear photos of the dresses).

4. Our customer service team will review your request within 1–2 business days.

5. Upon approval, you will receive specific return instructions and the return address. If you cannot access the online portal, please email service@galaprom.com with the subject "Return Request + [Order Number]."

5. Non-Returnable Items (Final Sale) In accordance with product characteristics, the following items are not eligible for return or exchange:

• Customized Dresses: This includes items with custom colors, custom sizes (made to measurements), or personalized design modifications.These items are also exempt from statutory withdrawal rights where applicable, and this exclusion is clearly communicated on the product page and at checkout.

• Damaged Items: Items with makeup stains, perfume scents, or missing original tags.

6. Refund Processing Time Once your return is received and inspected, we will notify you of the approval status.

• Approved Refunds: Issued to your original payment method.

• Timeframe: Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

7. Exchanges We do not offer direct exchanges at this time. If you require a different size or style for your event, please return the original dresses (if eligible) for a refund and place a new order.

We reserve the right to define, restrict, refuse, and/or reject customer returns at any time for the following reasons (including but not limited to):

An unusual or excessive return history indicating "trying on". Furthermore, this applies to items that have been worn, altered, washed, damaged, or are missing.

We regret that we cannot process "buy one more item than you need" orders, as this falls outside the scope of our convenient return policy.

8.Cancellation Policy

We understand that ordering a dress for your special occasion is an important decision, which is why we have designed our cancellation policy to give you flexibility. However, please note that most of our dresses are made-to-order, and once production begins, the fabric cannot be reused. The good news is that you still have time to reconsider after placing your order. Please review our cancellation policy below.

For the purposes of this policy, orders fall into two categories:

- Made-to-Measure / Custom Dresses: Tailored to your specific measurements or unique design modifications. These are non-resellable and exempt from statutory withdrawal rights (including the EU 14-day right of withdrawal).
- Standard Size / Non-Custom Dresses: Ordered in our standard size range and color options, without personalized modifications.

Cancellation requests must be submitted prior to shipment. Refund amounts are determined by the time elapsed since payment confirmation, as set out below:

- Unpaid orders: Automatically canceled after 1 day.
- Within 48 hours of payment: Full refund (100% of order total, including shipping fees).
- Between 48–72 hours of payment: 80% refund of the product price. Shipping fees are non-refundable at this stage.
- Between 72–120 hours of payment: 50% refund of the product price. Shipping fees are non-refundable at this stage.
- After 120 hours of payment: No refund of the product price. Only shipping fees (if already paid) will be refunded.
- Once the order has been shipped: Cannot be canceled.

Important notes:

- For Made-to-Measure / Custom Dresses: The tiered schedule above is your exclusive cancellation remedy. Statutory withdrawal rights do not apply.

9. Contact Us & Return Address For any questions regarding your return, please contact our support team:

Unauthorized return requests will not be accepted.

Company Name : Suzhou Shangze Network Technology Co., Ltd

Email: service@galaprom.com

Tel: +86 180 7970 1578

Customer Service Hours: Monday–Saturday, 9:00 AM – 6:00 PM

Business Address: Room 2111-2112, 21st Floor, West Building, No. 1588 Suzhan Road, Gusu District, Suzhou, Jiangsu, China

Post Code : 215003