Shipping policy

At Galaprom, we specialize in high-quality dresses tailored for your special occasions. Because many of our items are crafted with intricate details like tulle and hand-beading, please review our shipping timelines carefully.

1. Order Processing Time (Tailoring Time)

All orders are subject to a processing period before shipment.

Shipping Method: All orders are shipped via air freight to ensure fast and reliable delivery.

Total delivery time = Processing time + Shipping time (approximately 10–15 business days in total). Please refer to the breakdown below for details.

  • Standard Orders: Processed and crafted within 7–10 business days (Monday–Friday, excluding public holidays).

  • Notification: You will receive a confirmation email with a tracking number as soon as your dresses have been shipped.

2. Shipping Time & Rates

Shipping times are estimated from the date of dispatch, not the date the order was placed.

Destination Standard Shipping (5-10 Business Days)
United States $19.90
European Union €18.50

Note: Expedited shipping may not be available for remote areas. If your address is in a remote location, our team will contact you to discuss available options.

3. Order Tracking

Once your order is on its way, you will receive a tracking number via email. Please allow 24–48 hours for the carrier’s system to update the tracking information.

4. Customs, Duties & Taxes

  • For international orders, please be aware that customs fees, import duties, and taxes may be applied by your local customs office upon arrival. These charges are not included in the shipping fees paid to Galaprom and are the responsibility of the recipient. We recommend contacting your local customs office for an estimate of potential costs before placing your order, as customs policies vary by country.

5. Shipping Restrictions

We use a range of reputable carriers (including UPS, FedEx, and DHL) and select the most suitable one based on the shipping destination and local delivery conditions.

  • P.O. Boxes: We cannot ship to P.O. Boxes via Expedited Shipping due to carrier restrictions. Please provide a physical address.

  • Service Areas: We ship worldwide. If your country is not available at checkout, please contact service@galaprom.com.

  • Delays: Please note that external factors (weather, holidays, or customs inspections) may occasionally cause delays. We appreciate your patience.

6. Lost or Delayed Packages

If your package has not arrived within the estimated window:

  1. Verify the tracking status in your shipping confirmation email.

  2. Contact the local carrier directly for real-time updates.

  3. If the issue remains unresolved, contact us at service@galaprom.com, and we will investigate the matter with the courier on your behalf.

7. Delivery Rights

In some countries, consumers have statutory rights regarding the delivery of their orders. If we are unable to deliver your order within the timeframe stated at checkout, or if you have not received your order within 30 days of the estimated delivery date, you may be entitled to cancel your order and receive a full refund. 

8. Contact Us

Email: service@galaprom.com

Customer Service Hours: Monday–Saturday, 9:00 AM – 6:00 PM